Refund Policy

Last Updated: October 8, 2026

At Dr. Nidhi’s Formula, we want you to have a smooth and satisfactory shopping experience. This Refund Policy explains when returns, replacements, cancellations, and refunds may be available for products purchased through our website.

By placing an order with us, you agree to the terms of this Refund Policy.

1. Eligibility for Returns

We accept returns or replacement requests only in cases where:

• The product received is damaged or defective
• The wrong product was delivered
• The product received is materially different from the product ordered
• The product is missing from the delivered package

For hygiene and safety reasons, we generally do not accept returns of products that have been opened, used, or partially used unless the product is defective, damaged, or incorrectly supplied.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us review the issue, you may be required to provide:

• Your order number
• Photographs or videos of the product received
• Photographs of the outer packaging and shipping label
• A brief description of the issue

We may review the information provided before approving a replacement or refund.

Where appropriate, we may arrange for the affected product to be replaced or provide a refund for the eligible product.

3. Unboxing Evidence

For damaged, missing, or incorrect products, we strongly recommend recording an unboxing video showing the package and its contents.

An unboxing video may help us investigate delivery-related issues and communicate with the shipping provider.

Failure to provide an unboxing video does not automatically mean that a claim will be rejected, but it may make it more difficult for us to verify certain delivery or packaging-related claims.

4. Products That Are Not Eligible for Return

Returns will generally not be accepted for:

• Products that have been opened or used, except where the product is defective or incorrectly supplied
• Products damaged after delivery due to improper storage, handling, or use
• Products returned without prior approval
• Products purchased through unauthorized sellers or third-party sources
• Products where the issue is solely a change of mind or personal preference
• Products where the customer has experienced an individual result that differs from their expectations

Individual results from personal-care products may vary from person to person.

5. Change-of-Mind Purchases

We generally do not accept returns or provide refunds simply because you have changed your mind, ordered the wrong product, or no longer wish to use the product.

Please carefully review the product information, ingredients, usage instructions, price, and order details before completing your purchase.

Nothing in this section is intended to exclude any consumer rights that cannot legally be excluded under applicable law.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

A cancellation request may be accepted if the order has not yet been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the request may be handled according to the applicable return or refund conditions.

We cannot guarantee that every cancellation request will be accepted.

7. Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the order, where technically possible.

The time required for the refund to appear in your account may depend on the payment provider, bank, or financial institution.

We are not responsible for delays caused by third-party payment providers or banking institutions.

8. Shipping Charges

Unless otherwise required by applicable law, original shipping charges may not be refundable for returns arising from customer preference, change of mind, incorrect information provided by the customer, or other reasons not attributable to us.

Where the product was damaged, defective, incorrect, or otherwise eligible for a refund due to an issue attributable to us, we will review the applicable shipping costs as part of the resolution.

9. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement products are subject to product availability.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

10. Failed or Returned Deliveries

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts caused by the customer, additional shipping or re-delivery charges may apply.

If the order is returned to us, any refund will be reviewed after considering the applicable shipping, return, and processing costs, subject to applicable law.

11. Refund for Prepaid Orders

For prepaid orders that are cancelled before processing or are otherwise approved for a refund, the eligible amount will be refunded through the original payment method, subject to this Refund Policy and applicable law.

12. Partial COD / Advance Payment

Where a partial Cash on Delivery (COD) option is offered, an advance payment may be required to confirm the order.

If an eligible refund is approved for an order where an advance payment was made, the refundable amount will be determined based on the circumstances of the cancellation, return, replacement, or refund and applicable law.

Any applicable non-refundable charges will be communicated where relevant.

13. How to Request a Refund or Replacement

To request a refund or replacement, please contact us with:

• Order number
• Customer name
• Registered phone number or email address
• Reason for the request
• Photographs or videos, where applicable
• Any other information reasonably required to review the request

Please contact us using the details provided in the Contact Information section below.

14. Review and Approval

All refund, return, and replacement requests are subject to review.

We may request additional information, photographs, videos, or other evidence where reasonably necessary to determine the nature of the issue.

Once the request has been reviewed, we will communicate the applicable resolution.

15. Consumer Rights

Nothing in this Refund Policy is intended to restrict, exclude, or waive any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

Where applicable, refunds, returns, replacements, or other remedies will be provided in accordance with applicable laws and regulations.

16. Changes to This Refund Policy

We may update or modify this Refund Policy from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

We recommend reviewing this page periodically for any changes.

17. Contact Information

If you have questions regarding this Refund Policy or wish to request a refund, return, or replacement, please contact us:

Dr. Nidhi’s Formula
Srinidhi Enterprises

Email: drnidhisformula@gmail.com
Phone: +91 93 8156 6520
Business Address:
Plot No. 1014/P, Gokul Plots,
New Hafeezpet, Hyderabad,
Telangana – 500085, India

GST Registration Number: 36ENFPP4272K1ZI