Privacy Policy

Last Updated: October 8, 2026

At Dr. Nidhi’s Formula, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, create an account, place an order, make a payment, contact us, or otherwise interact with our website and services.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

Full name
Email address
Mobile/phone number
Billing address
Shipping address
Other information you voluntarily provide when contacting us

Order and Transaction Information

When you place an order, we may collect information related to:

Products purchased
Order details and order history
Payment status
Transaction details
Billing and shipping information
Returns, cancellations, or exchanges

Account Information

If you create an account on our website, we may collect:

Username
Password
Account preferences
Account-related information

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network information
Pages visited
Website interactions
Date and time of visits
Other technical information necessary to operate and secure the website

Communications

If you contact us through email, phone, contact forms, WhatsApp, or other communication channels, we may retain the information you provide to respond to your enquiry and provide customer support.

2. How We Collect Information

We may collect information:

Directly from you when you place an order, create an account, fill out a form, or contact us.
Automatically when you browse or interact with our website through cookies and similar technologies.
Through payment providers, shipping partners, technology providers, analytics services, and other service providers who assist us in operating our business.
From third parties where permitted by applicable law.

3. How We Use Your Information

We may use your personal information for the following purposes:

To Process and Fulfil Orders

We use your information to:

Process and confirm orders
Process payments
Arrange shipping and delivery
Provide order updates
Handle returns, cancellations, and exchanges
Provide customer support
Maintain order records

To Operate and Improve Our Website

Your information may be used to:

Provide and maintain our website
Improve website functionality and user experience
Understand how visitors use our website
Improve our products and services
Personalize your shopping experience where appropriate

Marketing and Promotions

Where permitted by applicable law and subject to your preferences, we may use your contact information to send:

Product updates
Special offers
Promotional communications
News and announcements

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.

Security and Fraud Prevention

We may use information to:

Protect our website and customers
Detect and prevent fraudulent or unauthorized transactions
Investigate suspicious or illegal activity
Maintain the security of our services

Legal and Regulatory Requirements

We may use or disclose information when necessary to:

Comply with applicable laws and regulations
Respond to lawful requests from authorities
Protect our legal rights
Investigate suspected violations of our policies
Resolve disputes or enforce our agreements

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We may receive information such as payment status, transaction reference, payment method, and confirmation details. We do not intend to store your complete card details on our website.

Payment service providers may collect and process payment information in accordance with their own privacy policies and terms.

5. Sharing of Personal Information

We may share necessary personal information with trusted third parties that help us operate our business, including:

Payment processing providers
Shipping and delivery partners
Website hosting and technology providers
Website analytics providers
Customer support providers
Marketing and communication service providers
IT and security service providers
Professional advisors, where necessary

We only share information where reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect our rights.

We do not sell your personal information as a regular part of our business operations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, maintain shopping cart functionality, and improve your overall experience.

Cookies may also be used by certain third-party services, such as analytics, advertising, security, or payment providers.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party website or service before providing them with your personal information.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials and personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Fulfil orders
Provide customer support
Maintain business and transaction records
Comply with legal and regulatory requirements
Resolve disputes
Prevent fraud
Enforce our agreements

The retention period may vary depending on the type of information and the purpose for which it was collected.

10. Children’s Privacy

Our website and products are not intended to be used by children below the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, where legally permitted
Request information about how your personal information is used
Opt out of certain marketing communications
Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you receive promotional emails or other marketing communications from us, you can unsubscribe at any time by using the unsubscribe option provided in the communication.

Even if you opt out of promotional communications, we may still contact you regarding important transactional matters, such as your orders, payments, deliveries, account, or customer service enquiries.

13. International Data Transfers

Some of our service providers may process or store information outside India.

Where personal information is transferred to another country, we take reasonable steps to ensure that the information continues to receive appropriate protection in accordance with applicable laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, you can contact us at:

Dr. Nidhi’s Formula
Plot No. 1014/P, Gokul Plots
Hyderabad, Telangana – 500085
India

Phone: +91 93 8156 6520
Email: drnidhisformula@gmail.com